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Shipping & Returns

Return Packaging: Please do not use the return item’s shoe box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience. 

Exchanges: We accept exchanges for a different size or color within 15 days of the original date of shipment of the order. Please contact us with your order number and our customer service will help you . If you would like to exchange items to a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer. You must contact us before returning the items. All items sent back to us must be in their original condition ie not worn, altered or washed, with all tags attached . Worn or dirty items will be returned back to you.

Cancellation: Unpaid orders will be cancelled automatically after 5 days. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Once your order has been shipped, it can no longer be cancelled.